Learn what steps to take if your Wing Shack order is late or incorrect.

Contact the platform or support team for quick resolution.

You were starving.
Now your food’s late… or worse- wrong.
Here’s exactly what to do next.
We’ve got you.

How to Handle a Late or Incorrect Order

Reach out to the platform you ordered through, or contact our support team.
We’ll sort it quickly.

Check if you ordered via Deliveroo, Uber Eats, Just Eat, or directly from our website.
Always contact the relevant platform first, then reach out to us if needed.

Why Contacting the Right Platform Matters

Each delivery partner has its own customer support process.
Contacting them directly ensures your issue is logged properly and resolved faster.

What Happens After You Reach Out

Once you’ve contacted the platform or our team, we’ll work to resolve the issue.
This may involve a replacement, redelivery or a refund, depending on the situation.

Additional Tips for Smooth Resolution

• Keep Order Details Ready: Have your order number to hand.

• Check Delivery Times: Delays can happen due to traffic or demand.

• Be Clear: State clearly whether your order was late or incorrect.

• Be Kind: We're on your side and will always do our best to achieve a positive resolution for you.

FAQs

What if I ordered through multiple platforms?

Contact the platform linked to the part of your order with the issue.

How long does it take for a response from support?

Most platforms aim to reply straightaway, though times may vary.

Can I get a refund instead of a replacement?

Yes. Partial or full refunds are usually available if a replacement doesn’t work for you.

Conclusion

If your order is late or incorrect, contact the platform or our support team for help.

We’ll make sure you enjoy your Wing Shack meal.
Check your postcode now and get your next Wing Shack order delivered right to your door.

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